Privacy Policy

AISearch Global ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, manage, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We only collect personal and business information that is reasonably necessary to provide our AI visibility audits and website optimisation services, including AEO calculator scans:

• Contact Information and Inquiries: Your name, email address, phone number, company name, and website URL when you fill out an audit request or reach out to us.
• AEO Score Calculator Scan Data: The website URL you enter, selected industry, business location, consent selections, score, grade, benchmark data, and the result text generated by the calculator.
• Website Usage Data: Anonymized technical logs automatically provided by your browser, including your IP address, browser type, and how you interact with our platform.

2. How We Use Your Information

We hold and use your data strictly for primary business purposes, including to:

• Analyse and improve your visibility across AI search and answer platforms.
• Generate and deliver your customized visibility audits and optimisation strategies.
• Store AEO calculator scans for up to 90 days for reporting, review, and service delivery purposes, after which the scans are automatically deleted unless we are required to retain them by law.
• Conduct internal research to improve the accuracy of our AEO scoring methodology and develop industry benchmarks. This research uses aggregated scan data and does not identify individual users.
• Protect the integrity of our free tools. Scan data is retained to detect and prevent automated abuse, bad-faith submissions, and misuse of the AEO Score Calculator.
• Maintain, secure, and improve our website performance.

3. Data Sharing and Overseas Transfers

We do not sell, rent, or trade your personal or business data. We only share information with trusted cloud infrastructure providers and software partners essential to running our analysis checks and delivering our services.

Some of our cloud infrastructure service providers may store data on servers located outside of Australia (such as in the United States). Where cross-border data transfers occur, we take reasonable steps to ensure your data remains protected in a manner consistent with Australian privacy regulations.

4. Direct Marketing

If you opt in to promotions and updates, we may use your contact details to send you marketing communications about AISearch Global services, content, and offers. This consent is separate from the privacy consent required to run the calculator. You can opt out of marketing messages at any time by following the unsubscribe instructions in the message or by contacting us directly.

5. Data Retention and Security

We retain AEO calculator scan data for 90 days, after which it is deleted from our server unless we are required by law to keep it longer. Other information is retained only for as long as necessary to provide our services and meet legal obligations. We implement industry-standard administrative and technical security measures to protect your information from unauthorised access, loss, misuse, or alteration.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. If you wish to make an access request, update your records, or delete your data, please contact us using the details below.

7. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes to our services, legal obligations, or business practices. Updates will be posted directly to this page with an updated modification date.

8. Contact and Privacy Complaints

If you have any questions about this policy, or if you wish to lodge a complaint regarding a potential breach of the APPs, please contact us at:

Email: [email protected]
Location: Sydney, New South Wales, Australia

We will review your inquiry or complaint promptly and respond to you in writing. If you are not satisfied with our handling of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.